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Consumer Insights

A collection of news, articles and other featured content about Consumer Insights.

Most shoppers prefer to use in-store technology for customer service over personalized attention from store employees, according to a new study.

7-Eleven is diversifying its assortment of packaged bakery items with a new private label range aimed at Hispanic consumers.

Retail sales increased 0.3% in February, driven by a big surge on digital sales, the National Retail Federation said.

U.S. shoppers say they prefer fuel savings over other loyalty currency, according to new data.

A tax reform tailwind is helping Kroger advance its Restock transformation plan in 2018, but profits are a different story.

Food retailers' efforts to win customer loyalty are paying off, and one retailer is doing an especially great job of making shoppers happy.

Consumer spending on remodeling and home improvements is expected to reach $324 billion in 2018.

A new report shows that shoppers are buying more fresh meat than last year, with natural/organic meat outpacing conventional options.

Retailers looking to convert more shoppers on social media need to segment their audience by social network and generation.

Retailers will spend the next several months trying to disprove National Retail Federation research about how consumers plan to use tax refunds.

Retailers that have both mobile sites and apps are seeing, on average, two-thirds of their online sales coming via app.

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