Consumer Insights

The evolving role of the retail store is on full display this holiday season as buy online and pick up in-store gains traction and elevates shopper expectations for retailers to live up to in 2019.

For the first time ever - and to the surprise of virtually no one - more U.S. Black Friday Week technology gift shoppers bought or planned to buy gifts online versus in store.

Despite a booming U.S. economy, more than half of U.S. consumers are choosing store brands in an effort to save money.

Consumers plan to spend an average of $554.90 this holiday season, with $207.30 dedicated to gifts, according to a new survey from the International Council of Shopping Centers.

Walmart is narrowing the online price gap with Amazon and is beating Amazon on prices for baby products, according to a new study.

About half of online shoppers plan to purchase grocery items more often in the coming year, according to a new survey.

As the convergence of offline and online shopping accelerates, it’s clear that for today’s consumers, their preferences for the retailers they shop doesn’t just come from what they buy, but more and more its driven by how they buy it.

A majority of shoppers say they would spend more this holiday season if they had a wider variety of payment options.

Convenience stores are among the least-trust brands, while grocers are the highest, according to a new consumer study from InMoment. Grocers are the most trusted brands, with an average of 37 percent, followed by big-box retailers at 20 percent and C-stores at 8 percent, reported Retail Leader s

A new report from Etsy shows that consumer gifting behavior is shifting along with their shopping preferences.

Retailers will seek to cap a strong year this holiday season by doubling down on strategies to draw online shoppers into stores, reward their loyalty in new ways and ensure that toys are available at every turn, according to a new report from CBRE.