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Consumer Insights

A collection of news, articles and other featured content about Consumer Insights.

Hershey has upgraded its presence in New York’s Times Square with a large new experiential store that is expected to draw a huge number of visitors.

As holiday e-commerce surges, retailers’ efficiency in limiting and handling returns of merchandise bought online will make or break the holiday season for many, according to CBRE.

Retail sales in November were up 6 percent year-over-year, according to the National Retail Federation.

A majority of shoppers like shopping at brick-and-mortar retailers, but lack of digital engagement sends them elsewhere to buy. Those are the findings of a recent Scandit consumer survey of more than 1,500 respondents in the U.S., UK and Germany, suggesting that brick-and-mortar r

Hispanic grocery shoppers are more profitable than other U.S. food shoppers, according to new research from Acosta.

Overall U.S. customer satisfaction has stabilized, according to the American Customer Satisfaction Index.

Food retailers looking to get a leg up in the battle for "share of stomach" could learn a few lessons from GrubHub's Year in Delivery food trends report.

The majority of U.S. grocery shoppers visit more than one retailer every week, according to new research.

Social media is influencing purchase behavior more than ever before, according to a new study by TD Bank. TD Bank's Retail Experience Index revealed trends about shoppers, including their research patterns and reliance on social media.

A new study reveals some strikingly different digital behaviors that affect retailers' strategies to serve shoppers in Canada and the U.S.

What were shoppers buying over the record-breaking holiday weekend? CNET's annual holiday shopping survey offers some insights.

Undeterred by a 15.3% same store sales decline and $558 million net loss, Sears Holdings Chairman and CEO Edward Lampert put a positive spin on the company’s third quarter results.

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