Shoppers said they were most likely to have an unenjoyable experience at a supermarket, followed by department stores and convenience stores. Many said “rude or unprofessional behavior” of workers was a problem they encountered.
Today’s consumers have high expectations, little patience and many options when it comes to retailers at which they shop. Superior consumer tech has become a clear differentiator in the quality of their experience.
Articles, data and information about consumer trends and behavior.