Digital Editions > July/August 2018

Want to understand where the retail industry is headed? Start by listening to the vision of Dr. Pallab Chatterjee, the Chairman and CEO of Symphony RetailAI, a company whose artificial intelligence solutions are helping retail and CPG transform.

Retailers can win with experience and personalization initiatives, but doing so requires a fresh perspective and new ways of working with different types of data.

Data science-based capabilities, including machine learning and artificial intelligence, are gaining momentum in the retail industry as retailers seek to connect more meaningfully with their shoppers. At the same time, today’s shoppers expect – even demand – complete price and promotional transparency. The landscape is changing fast creating ethical implications around AI-based pricing for retail executives.

Digital technologies are elevating shopper expectations while retail supply chains look to keep pace with customer expectations for flexible fulfillment and product returns options. 

An increase in self-care among all age groups is creating a new retail healthcare reality.

In a strong economy where most people who want a job already have one, retailers are challenged to hire and retain quality employees just as they are needed most.

Data is a hot commodity in the age of personalization. Companies looking to leverage it effectively have to balance their desire for customer intimacy with customers’ desire for anonymity.

We’ve all read and heard the many recent stories of artificial intelligence-based computers driving cars, defeating the human champion at GO (a profoundly complex board game that originated in ancient China) and beating humans at ATARI games.