Digital Editions > July/August 2018

An increase in self-care among all age groups is creating a new retail healthcare reality.

Want to understand where the retail industry is headed? Start by listening to the vision of Dr. Pallab Chatterjee, the Chairman and CEO of Symphony RetailAI, a company whose artificial intelligence solutions are helping retail and CPG transform.

Digital technologies are elevating shopper expectations while retail supply chains look to keep pace with customer expectations for flexible fulfillment and product returns options. 

We’ve all read and heard the many recent stories of artificial intelligence-based computers driving cars, defeating the human champion at GO (a profoundly complex board game that originated in ancient China) and beating humans at ATARI games.

Retailers can win with experience and personalization initiatives, but doing so requires a fresh perspective and new ways of working with different types of data.

Data science-based capabilities, including machine learning and artificial intelligence, are gaining momentum in the retail industry as retailers seek to connect more meaningfully with their shoppers. At the same time, today’s shoppers expect – even demand – complete price and promotional transparency. The landscape is changing fast creating ethical implications around AI-based pricing for retail executives.

Retail Leader visited NCR's new digs adjacent to the Georgia Institute of Technology in the Midtown area of Atlanta for a conversation with Dirk Izzo, Senior Vice President of NCR’s Industry Solutions Group and Tom Chittenden, Vice President and General Manager of NCR Retail Solutions.

In a strong economy where most people who want a job already have one, retailers are challenged to hire and retain quality employees just as they are needed most.