To deliver on new consumer expectations, retailers must transform to an operating model characterized by automation, personalization and the right kind of data intelligence.
Sam's Club President and CEO John Furner has innovation on his mind and is building a warehouse club retailer for the next generation. Costco should be as concerned about Sam's as Amazon is about Walmart.
Retailers have embraced the gig economy by investing in technology, automating tasks and relying on crowdsourced labor. The result is a new labor dynamic and productivity imperative for retailers coping with increased wages.
Any retailer bold enough to declare itself, “The Fresh Market,” sets a high expectation among shoppers before they ever set foot in a store. And so it is with Greensboro, N.C.-based The Fresh Market, a chain that is taking its name very serious.
As holiday shopping intensifies this week so will the nonsensical debate over physical vs. digital retail. In what promises to be the most highly integrated season ever, the word “store” has outlived its usefulness.
