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Sticker adhered to product packaging that communicates the item is protected against theft or shoplifting.
Identity and access management (IAM)
Framework for business processes that facilitates the management of electronic or digital identities. It includes organizational policies for managing digital identity as well as technologies needed to support identity management.
Process where images of different products and a category label are fed as input data, and image processing software then provides multiple results such as product category identification and brand logo classification.
DIGITAL TRANSFORMATION GLOSSARY NAVIGATION
Indoor positioning system (IPS)
System to locate people or objects inside a retail store through magnetic fields, lights, acoustic signals and radio waves.
Technology that aims to enhance integration between online and offline POS using IoT and big data analytics at retail stores.
In-store IoT device
Device used to collect consumer data pertaining to customer shopping history.
Integrated hardware traceability
Tools that collect and record information for traceability purposes, including bar codes, readers, RFID tags, and scanners.
Integrated supply chain
Collaborative network of businesses and contractors that work and coordinate closely to manufacture, transport, distribute and sell retail goods.
Innovative application used to display messaging through a large screen.
Interactive voice response (IVR)
Automated telephony system that enables identification, segmentation and routing of callers to the appropriate recipients. It accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses by voice, fax, callback, email and other forms.
Internet of things (IoT)
Concept of getting objects such as cars or household appliances to talk to each other via the internet.
Technology-driven retail store concept that can integrate a customer s shopping experience and product data through social media, POS and other data sets and generate real-time insights.
Specific kind of business analytics linked to a customer journey or sequential customer experience to show how a customer interacts with a business over time.