Digital Transformation Glossary: I - J

Jon Obar
Search and Social Manager
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Identifier sticker

Sticker adhered to product packaging that communicates the item is protected against theft or shoplifting.

Identity and access management (IAM)

Framework for business processes that facilitates the management of electronic or digital identities. It includes organizational policies for managing digital identity as well as technologies needed to support identity management.

Image analytics

Process where images of different products and a category label are fed as input data, and image processing software then provides multiple results such as product category identification and brand logo classification.


Indoor positioning system (IPS)

System to locate people or objects inside a retail store through magnetic fields, lights, acoustic signals and radio waves.

Industry 4.0

Technology that aims to enhance integration between online and offline POS using IoT and big data analytics at retail stores.

In-store IoT device

Device used to collect consumer data pertaining to customer shopping history.

Integrated hardware traceability

Tools that collect and record information for traceability purposes, including bar codes, readers, RFID tags, and scanners.

Integrated supply chain

Collaborative network of businesses and contractors that work and coordinate closely to manufacture, transport, distribute and sell retail goods.

Interactive screen

Innovative application used to display messaging through a large screen.

Interactive voice response (IVR)

Automated telephony system that enables identification, segmentation and routing of callers to the appropriate recipients. It accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses by voice, fax, callback, email and other forms.

Internet of things (IoT)

Concept of getting objects such as cars or household appliances to  talk  to each other via the internet.

IoT-enabled store

Technology-driven retail store concept that can integrate a customer s shopping experience and product data through social media, POS and other data sets and generate real-time insights.

Journey analytics

Specific kind of business analytics linked to a customer  journey  or sequential customer experience to show how a customer interacts with a business over time.