Visual artificial-intelligence company Everseen has hired Josh Osmon, a former Walmart executive, as vice president of product management.
Osmon will work directly with Everseen’s retail clients to tailor the company’s Visual AI applications to their specific needs, as well as incorporate both common and emerging use cases into the product roadmap.
Osmon joins Everseen from Coles, the Australian supermarket, retail and consumer services chain that has more than 800 physical stores.
Everseen said that Osmon was responsible for transforming customer experience operations at Coles physical stores, working with new emerging technologies to come up with the best fit for their retail environment. Specifically, he contributed to a 2.5% year-over-year increase in customer experience and satisfaction by introducing new processes and technologies that removed friction points at the checkout, enabling customers to get in and out of stores quickly.
Prior to Coles, Osmon worked as director, front-end and multichannel innovations at Walmart, where, for seven years, he oversaw transformation and innovation of the checkout and associate tools. In this role, he actively pushed the limits of customer experience and self service, in pursuit of driving operational efficiencies in the chains’ stores, Everseen said.
Osmon initially dealt with Everseen from the retailer side, as he looked for cutting-edge solutions to reinvent the customer experience and create greater efficiencies at the self-checkout.
At Everseen, Osmon will oversee the product development roadmap and introduce new commercially compelling applications of the company’s Visual AI technology. Osmon brings an in-depth understanding of the unique challenges retailers are attempting to solve, and will guide Everseen’s rollout of AI deployments to meet their needs.
“With thousands of stores now live with our technology, Osmon’s experience will complement our existing team’s experience, as well as bring a fresh perspective on what’s possible in store,” said Huw Lloyd, chief strategy officer at Everseen. “We are actively introducing new applications of our Visual AI technology, often solving problems for retailers in ground-breaking ways that had not been possible until now. Josh’s insights will contribute to this critical mission.”
Everseen recently began working with the The Kroger Co. to minimize moments of friction that customers encounter during checkout. The company’s solution seeks to reduce errors that customers occasionally experience at self-checkout, enabling them to correct those errors themselves, and leading in turn to a better customer experience and higher employee efficiency.
“The market opportunity for Everseen is vast and only begins with retail,” said Osmon. “We already have a proven Visual AI platform deployed successfully at massive scale. We can use that foundation to build new applications that solve business challenges across the entire supply chain, and at high speed, which is what the industry needs.”