Gap Holiday Hiring Plans Reflect Pandemic Needs

Gap Holiday Hiring Plans Reflect Pandemic Needs
Gap is among the latest retailers to detail an pandemic-influenced holiday hiring plan.

The pandemic has changed so much about retail in 2020, and that includes hiring for the holidays.The latest example of that comes from Gap.

The San Francisco-baased chain recently outlined its plans to hire seasonal associates to help support its fulfillment and customer contact centers, and Old Navy, Gap, Banana Republic, Athleta, Intermix, and Janie and Jack stores. To make this year’s hiring process safe and easy, the company will be hiring virtually, allowing applicants to apply online for any role in three minutes or less.  

“We are thrilled to add seasonal talent to our growing teams across the U.S. and Canada, in a time when it’s needed most,” said Sheila Peters, Gap’s head of people and culture. “At Gap Inc., we know the holiday season will be different this year and are committed to helping our teams provide our loyal customers with a safe and seamless shopping experience for all their gifting needs.” 

The retailer said that it acquired 3.5 million new customers through its online channels in the second quarter of 2020. To meet the surge in online demand, Gap Inc. is looking to fill roles across the business that will include packing, assembling merchandise, preparing orders for shipment, serving customers through its customer contact centers and additional staffing for contactless services. 

Gap is providing employees in its fulfillment and customer contact centers more flexibility to work this holiday season. Customer contact center teams will have the option to work remotely, with the company supplying them with the necessary technical equipment and support to assist customers from home. Fulfillment center employees will have the ability to choose which hours during the day, night and weekends they prefer to work, with the option to work more hours if they want. For applicants who are interested in helping fulfillment and customer contact teams during peak shopping periods, the company is offering roles across six fulfillment locations and three customer contact locations in the United States and Canada.  

Additionally, teams across fulfillment centers, customer contact centers and stores have completed more than 130,000 hours of safety training, with even more hours expected by the end of the year, as all new hires receive this training. Further, as part of the commitment to its communities, Gap Inc. is continuing to support underserved youth between the ages of 16 and 24 facing barriers to employment through the company’s This Way Ahead program, which partners with local community organizations to help young people find their first job within the retailer’s family of brands.

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