The biggest question for the future of online grocery commerce comes down to the last mile.
As in, who's going to drive it—retailers or customers?
Food retailers who want to use online commerce will have to make a hard choice between three major options: delivery, store pickup or both.
Artificial intelligence clearly reached buzzword utopia in 2016, but the groundwork was laid back in 2011 by the appearance of IBM Watson on the TV game show "Jeopardy!" The artificial intelligence (AI) computing platform made headlines by easily beating its human competitors.
Amazon's announcement of a new pilot program that offers customers a boundary-less experience for shopping and checkout is justly being positioned as a game-changer for the food retail industry and greater retail supply chain.
The retail industry continues to experience
dramatic change, with technology and
shifting customer demands creating significant challenges
and unprecedented opportunities. This is especially
true in the dynamic world of supply chain where
five macro trends are unfolding. They include:
Ideally, the best part of online shopping is the convenience, while the best part of in-store shopping is the experience.
Virtual reality has the potential to combine the two.
VR is still an infant technology, now used mostly for gaming and novelty videos.