July/August 2016

Supermarkets have long celebrated a trusted relationship with their customers. According to FMI's 2016 U.S. Grocery Shopper Trends report, nine out of 10 shoppers say they trust their grocery store to sell safe food.

I am proud of the food retail industry's accomplishment in helping get this legislation approved on Capitol Hill.

"One of the challenges is that online shopping creates major costs on the supply side that also affects the shopper experience on the demand side."

It's also a factor in the long-term success of privately held companies, experts suggest. Rallying troops to keep up the fight against an onslaught of new competitors comes down to leadership and the strength of the company's raison d'être.

The holidays are fast approaching, and shifting consumer behaviors are driving innovation and change in retail.