“Kum & Go’s continuous improvement culture drives us to find equipment and process improvements that make it easier for our store associates to execute,” said Marty Roush, vice president of operations at Kum & Go, in the release. “The choice was easy given the full support model ICE Cobotics provides. We are excited to participate in the development of the Cobi 18 to support stores during times of staffing challenges.
“Our associates and customers think Cobi is fun, which means it gets used more than any scrubber we have utilized in our stores to date,” he continued. “We’re glad to have Cobi helping us elevate our associate and customer experience.”
As Retail Leader Pro recently reported, automation is one key area where retailers can invest to improve the experience for consumers at a time when many are dissatisfied with the in-store shopping experience. Automated floor cleaners are one area where retailers across sectors have already invested. Walmart-owned Sam’s Club last fall upgraded its autonomous floor-scrubbing robots — first deployed in 2020 — to include inventory-scanning sensors, which the wholesale club chain said would help increase accuracy, improve product availability and reduce waste.
“All of this is centered around making retail more efficient and more cost effective in retailers daily activities,” said Elizabeth Lafontaine, chief retail analyst for Retail Leader Pro. “Striking the right balance between human capital and technology is challenging, especially as retail is still an industry that relies heavily on the in-store experience.”