May/June 2017

Now FreshDirect is looking to replicate its success in the Washington, D.C., market. Service in the nation's capital was introduced to 60 Zip codes in April, with plans to expand to nearby areas in Northern Virginia and Southern Maryland.

"We are trying to be the best BJ's Wholesale Club we can be versus trying to chase somebody else who does something similar to what we do," BJ's president and CEO Chris Baldwin said when asked about similarities to club competitors.

For the past several years, FMI's research has identified a number of significant shifts in customer shopping habits that are challenging our longstanding industry vocabulary and forcing us to rethink the way we talk about traditional industry measurements.

With all of the new technology available to consumers enabling online shopping, how do you continue to drive store traffic and purchases? Brands and retailers need to consider the role trip drivers play in their overall strategy.

Speaker of the House Paul Ryan (R-WI)

Apple and Amazon are among the world's most admired companies and rightly so. Their innovative products, services and business models have fostered customer passion and loyalty and made them two of the world's most valuable companies.