May/June 2017

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May/June 2017

BJ's Wholesale Club has always defied neat classification. Even with the words "wholesale" and "club" in its name, it has never fit the mold of Costco or Sam's Club.

Increased pay is only part of the equation for retailers to minimize turnover, increase productivity and improve customer service now that unemployment is back to pre-recession levels. Kroger, which hired more than 12,000 new store associates in 2016, recently announced about 1,300 non-store wor

At the turn of the century, delivering milk to customer doorsteps was the norm. Then, as grocery stores and modern appliances took off, milk was mostly purchased at retailers.

Slow and steady does win the race, or so it seems with FreshDirect.

Al Carey's 40-year CPG career began in the mid-'70s at Procter & Gamble followed by 35 years with PepsiCo. Such tenure gives Carey a unique perspective on how the industry has evolved to deal with emerging threats and capitalize on new opportunities.

Dollar General CEO Todd Vasos leads an army of more than 120,000 employees tasked with executing the company's strategy of serving others at a network of stores that will surpass 14,000 locations in 2017. It's not easy being Dollar General.

Retailers of all types are eyeing urban markets for growth and Dollar General is no exception. The company operates nearly 14,000 stores that are easy to spot throughout nearly all of America thanks to distinctive yellow and black signs.

The retail industry has been getting one stark message for years now: "Innovate or die." And in fact, the age of digital disruption has left innovation laggards at risk of extinction.

As dramatic shopper-driven changes unfold throughout the retail industry, traditional approaches to trade marketing are being turned on their head.

Susan Viamari,

The retail industry is awash with tech industry buzzwords that no one wants to admit they don't understand. That's okay, IBM's Darin Archer is here to help.

With all of the new technology available to consumers enabling online shopping, how do you continue to drive store traffic and purchases? Brands and retailers need to consider the role trip drivers play in their overall strategy.

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