While I shopped at a couple of grocery stores recently, the differences between "shopper experience" were clearly evident.
In one store, I was aimlessly looking for a product, but couldn't find anyone, anywhere, to direct me to it.
"Trapped in footprint malaise, traditional grocery stores are closing stores, capitulating business...it's time for a new view, and new business model–the grocerant model."
In one sentence, Steven Johnson, the "Grocerant Guru" at Foodservice Solutions, sums up the plight f
In stores of the future, retailers will go above and beyond to personalize the experience for shoppers.
But exactly what the personalization will look like will vary from store to store.
Some retailers might carve more space for click-and-collect orders, while others might not offer click-and-colle
As a child, whenever I turned up my nose at whatever my Mother had prepared for dinner, she was quick to remind me of the starving children elsewhere who would be overjoyed to have the very food I was rejecting.
Now that the first regulations from the Food Safety Modernization Act (FSMA) have been issued, it's time for retailers to start creating an enterprise-wide culture of food safety. The reason is simple.
Omnichannel retail strategy, by definition, involves getting a lot of different things–websites, brick-and-mortar stores, supply chains, ads, consumer outreach–working in sync.
But before that can happen, the different departments that have to conceive and execute those components have