Omnichannel retail strategy, by definition, involves getting a lot of different things–websites, brick-and-mortar stores, supply chains, ads, consumer outreach–working in sync.
But before that can happen, the different departments that have to conceive and execute those components have
In stores of the future, retailers will go above and beyond to personalize the experience for shoppers.
But exactly what the personalization will look like will vary from store to store.
Some retailers might carve more space for click-and-collect orders, while others might not offer click-and-colle
Grocery retailers have seldom been on the leading edge when it comes to advanced technologies, whether it involves behind-the-scenes, supply-side implementations or customer-facing tools that enhance the food-shopping experience.
Increasingly, however, the mountains of data available to retailers a
As a child, whenever I turned up my nose at whatever my Mother had prepared for dinner, she was quick to remind me of the starving children elsewhere who would be overjoyed to have the very food I was rejecting.
While I shopped at a couple of grocery stores recently, the differences between "shopper experience" were clearly evident.
In one store, I was aimlessly looking for a product, but couldn't find anyone, anywhere, to direct me to it.
The latest emerging market might be in your own backyard.
Increasingly corporations are tapping the brainpower of startups for innovative products and technology they wouldn't have dreamed up themselves.