Raley’s launches tech-friendly health care

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Raley’s launches tech-friendly health care

By Louisa Hallett - 08/16/2018
Raley’s is following in the footsteps of other pharmacies by offering consumers new digital convenience.

Raley’s has developed a new, tech-friendly way to offer customers a convenient way to manage health care at its stores.

The company announced that it has partnered with mscripts to integrate its mobile pharmacy solution with a new Raley’s Pharmacy app called Rx Refill On-The-Go.  In an ongoing effort to make the shopping experience more convenient, the company is offering a new tool that will support text notifications when a prescription is ready for pick up and a refill is due to be ordered, and a mobile and web app for customers to manage prescriptions for family members and themselves.

“Offering a convenient mobile pharmacy application delivers on our customer promise to make shopping easier and more accessible,” said Dave Fluitt, Raley’s Director of Pharmacy. “Our new pharmacy application will allow our customers to save time and gain access to their health information with confidence and convenience.”

The new digital platform encourages behaviors that improve health by offering customers better access to prescription information and the ability to handle their prescriptions directly on their mobile phones. Raley’s pharmacy patients can now order prescription refills through the app, creating more efficiency and shorter wait times.

Other companies, such as CVS’ mobile app, use similar concepts and convenience for its consumers. However, CVS took it a step further and announced in August that MinuteClinic, the company’s retail medical clinic, is rolling out a new virtual health care offering for patients with minor illnesses and injuries, skin conditions and other wellness needs. MinuteClinic Video Visits, a telehealth offering, will provide patients with access to health care services 24 hours a day, seven days a week from their mobile device

Raley’s Pharmacy Mobile and Web App features include:

  • Text Notifications: prescription ready for pick up and when refills are due to be ordered

  • Prescriptions: order refill, get status updates and access prescription history

  • Family Accounts: manage family prescriptions from a single account

  • Pharmacy Locator: get driving directions, and store hours for the nearest Raley’s, Bel Air Market or Nob Hill Foods

  • My Doctors: keep doctor(s) information in one location

  • Refill:  quick and easy refills - just type in a prescription number (or refill by scan, if enabled) or reply to reminder text message

  • Transfer to a Raley’s, Bel Air Market or Nob Hill Foods pharmacy: move prescriptions from other pharmacies

“Mscripts is thrilled to partner with Raley’s to deliver an easy-to-use mobile and web health management platform,” said Mark Cullen, Chief Executive Officer of mscripts. “Raley’s customers will benefit from the convenience, improved adherence, and more control over their health.”

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