Research

Americans more worried than at any other time during pandemic: dunnhumby

Value for money spent and employee friendliness are key to differentiation

BJ's survey finds majority of Americans believe online holiday gifts are more thoughtful

Deloitte also finds what holiday shoppers want for delivery

New Deloitte analysis points to robust e-commerce increases

Effort offers first-look deals on hundreds of retailer’s products

Home cooking, homemade gifts expected to grow in importance

Flexible technology is key to keeping up with evolving customer expectations

Predicts key trends through rest of year

Pandemic helping growth, according to Daymon

Annual J.D. Power study charts rise in customer satisfaction, spending

New research shows unsafe feelings are actually increasing even as more stores require masks