Restaurant Group 1st in U.S. to Adopt Contactless Experience
Eureka! Restaurant Group will become the first restaurant group in the United States to launch a completely contactless dining experience. The company worked with Plano, Texas-based OneDine to create a contactless but personalized restaurant visit through a customized technology platform that gives guests full control over ordering, speed of service, and payment. The restaurant group introduced the new dining experience in October 2020 in 13 locations, with all 24 of its restaurants in California, Idaho, Nevada, Texas and Washington to implement the technology this month.
Using the platform, guests can check in, seat themselves, look at menus, order food and drinks, keep their tab open for further orders, request additional service, and pay their bill from their personal mobile device. The online dining platform is complemented by such other technological advancements as quick-response (QR) codes, smart watches, and near-field communication (NFC) sensors for further convenience and seamless service.
“’Discovery’ is a founding core value of Eureka! Restaurant Group, and as the world changes, we will constantly lean in, discovering new and creative ways to enhance our guest dining experience,” said Justin Nedelman, CEO of Los Angeles-based Eureka!, which specializes in authentic fare made from locally sourced products, paired with 100% American craft beer, small-batch whiskey and specialty cocktails. “With the integration of this customized technology platform, we hope to offer a glimpse of the future for polished casual dining and what we consider to be the natural evolution of high-touch guest-centric restaurant groups. We will be enhancing service with technology, not replacing it, all while maintaining the authentic and community-driven service they have come to expect at Eureka! As we roll out this technology, we are committed to remaining nimble and responsive to our guests’ needs. During this time of uncertainty, it is amazing to see how engaged our longtime regulars feel as they come back to their home away from home at Eureka!, reconnecting over their favorite dishes, all-American bar, and our unique, energetic and genuine hospitality.”
The new restaurant experience at Eureka! will employ the technology as follows:
- Self-check-in, table alert and self-seating to streamline the entry process
- Guests can browse the menu, order and pay from their personal mobile devices
- Guests can contact Eureka! team members by pushing a button
- Managers will wear smart watches that provide alerts in real time from check-in to checkout, enabling quicker service and permitting them to monitor the restaurant flow for a seamless guest experience
Eureka!’s restaurants are open for takeout and dine-in service in accordance with local city and county dining regulations.