RL Pro Exclusives

RL Pro Exclusive
TikTok’s uncertain U.S. future has major implications for retailers
While the U.S. government makes up its mind about TikTok, 150 million TikTok users in the U.S. still look to its short-form videos for what to buy, what to consume and where to shop.
RL Pro Exclusive
Retailers must empower workforces to improve customer experiences
The top barrier for retailers achieving their customer service goals is finding and retaining customer service staff.

RL Pro Exclusive
Consumer Trends & Behavior
Consumer research snapshot: Social commerce shows greatest growth among online shoppers
Social in-app purchasing was a big winner with online shoppers last year, doubling in popularity between 2021 and 2022.
RL Pro Exclusive
Innovation
Top 10 retail tech trends at EuropShop 2023
In-store tech innovations abounded at EuroShop 2023, pushing advancements in seamless shopping, convenience, personalization and sustainability.
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Retail Minute
Retail Minute: Retail sales numbers don’t tell the full story
Consumers are changing their habits to be more conservative – a trend expected to continue this year.
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Analyst Insights
A balance of in-store and e-commerce improvements is key to happier customers
This year retailers must contend with both declining consumer satisfaction and economic uncertainty.
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Future of In-Store Experience
Why U.S. retail will never be as advanced as China and 9 other myths of retail design debunked at EuroShop 2023
Common beliefs in store design are often true, but sometimes retailers' insights are amiss, such as whether the U.S.’s retail tech will ever be as advanced as China’s.
RL Pro Exclusive
Innovation
Retailers benefit from behaviorally targeted sampling
Leveraging first-party consumer data improves research outcomes and boosts the bottom line for retailers.
RL Pro Exclusive
Consumer Trends & Behavior
Consumer research snapshot: Retail tech central to interactive shopping experience
Consumers favor tap-to-pay mobile apps, while self-checkout systems are the fastest-growing tech and forecast to reach a market size of $7.8 billion globally.
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Analyst Insights
Retailers that focus on value earn loyal consumers
Value is top of mind for consumers this year, and retailers that message their value to consumers will win.
RL Pro Exclusive
Innovation
Stronger tech prevails in consumers’ connected, seamless and digitized shopping journey
Consumers said delivery time and speed are the most important to them. They’re also aware how supply chain issues are affecting their shopping experience.
RL Pro Exclusive
Consumer Insights
Looming recession or not, consumer perception is the reality
Consumers are turning to their pantries before making another trip to the grocery store, and they’re visiting discount stores to get the best price.
RL Pro Exclusive
Retail Minute
Retail Minute: Consumers’ growing credit card debt limits purchasing power
If disposable income vanishes, consumers will be even less immune to inflationary pressures. Plus, what happens when student loan payments resume?
RL Pro Exclusive
Analyst Insights
Retailers will face hurdles meeting low-income customers after cuts to SNAP
Essential retailers must implement creative solutions to drive engagement with lower-income consumers, who have been most impacted by recent economic pressures.

A collection of featured content exclusively for Retail Leader Pro members.