Image
Bored worker
Advertisement
02/07/2023
RL Pro Exclusive

Shoppers are unhappy with in-store retail experience

Elizabeth Christenson
Editor, Retail Leader Pro
Elizabeth Christenson profile picture

What it means: As in-store retail works to define its value proposition to consumers while e-commerce and third-party options grow, creating a valuable and positive customer is the most important factor to protecting in-store trips. Essential retail chains currently rank the worst in customer experience, which builds hurdles to fostering loyalty, as these sectors rely less on e-commerce penetration and more heavily on customers shopping in-store. Read on for more insights, details, and what's next!)

Retail Leader Pro logo


THIS CONTENT IS EXCLUSIVE TO RETAIL LEADER PRO SUBSCRIBERS

LIMITED RISK-FREE OFFER: Become a subscriber today and receive complimentary access for the first 14 days.

    Monthly
    Subscription

    $34.99

    Billed each month

    ANNUAL
    Subscription

    $2799

    Billed annually