Symphony RetailAI makes big C-suite move

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Symphony RetailAI makes big C-suite move

By Gina Acosta - 07/10/2018
The company has named Todd P. Michaud as President and Chief Customer Officer of the Americas for its Retail Solutions Division.

Symphony RetailAI is making another key executive move by naming a new leader to manage and accelerate customer growth.

The company has named Todd P. Michaud as President and Chief Customer Officer of the Americas for its Retail Solutions Division.

Symphony RetailAI says it plans to leverage Michaud’s decades of expertise driving sustainable and profitable growth for highly successful software organizations, including Retalix, Revionics and NCR, to accelerate an already impressive rate of growth across the Americas.

The company has rapidly expanded its category management, supply chain, personalized marketing and customer-centric insights solutions through the addition of artificial intelligence and machine learning capabilities.

“Symphony RetailAI has quickly become a leading supplier of innovative AI-enabled solutions for an industry at the precipice of a fundamental shift in efficiency and profitability,” said Michaud. “From my perspective, the breadth and depth of Symphony RetailAI’s intelligent software solutions positions us better than any other company to help retailers and consumer packaged goods manufacturers adapt to evolving customer expectations and competitive challenges.”

Michaud will continue the company’s market momentum and drive Symphony RetailAI’s leadership in the high-volume retail space through end-to-end solutions that connect marketing and merchandising with supply chain and retail operations. Working closely with retailers and CPG manufacturers, he will ensure that they continue to benefit from existing solutions and can take advantage of new AI-enabled offerings including Personalized Marketing, the company’s unique digital assistant, CINDE (Conversational INsights and Decision Engine), and additional AI-based solutions that will be launched in 2018.

“Todd’s significant knowledge of the retail market and his proven track record as an accomplished senior executive will help guide Symphony RetailAI in continuing to achieve profitable growth,” said Graeme Cooksley, CEO & President, Symphony RetailAI, Retail Solutions Division. “Todd shares our company’s commitment to creating lasting impact by innovating from the front. We’re delighted to have him lead our initiatives in the Americas and know that our customers and team will benefit from having his expertise on hand.”

Prior to joining Symphony RetailAI, Michaud previously led NCR’s Global Enterprise, Merchandising and Supply Chain Group as Global VP and GM. Prior to NCR, Michaud served as President of Retalix USA, CEO of Revionics, and President of IDS. Michaud started his career with 16 years at IBM Corporation.

Michaud’s appointment follows closely on earlier executive appointments that are contributing to the momentum of Symphony RetailAI’s leadership in the marketplace.


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