Shoppers have high expectations that retailers save them time and money. The result of this dual expectation is a new competitive dynamic where success is based on the “ease of experience” a retailer provides.
No topic in retail is hotter right now than omnichannel fulfillment, and click and collect in particular, as retailers race to meet customer expectations so that they can shop where, when and how they want.
To provide insights, Retail Leader has partnered with Numerator to produce a res
Artificial intelligence is impacting every facet of the retail world and consumer experience. Now a new book from several industry leaders to provides a practical guide for how AI can generating growth and customer loyalty – and a glimpse of what the future holds.
The ability to pay without swiping or dipping – contactless payment – is poised to grow dramatically and the good news for retailers is many already have the hardware in place to further reduce friction for shoppers.
Kroger can’t lay claim to being a growth company just yet, but continued progress on business model transformation initiatives dubbed Restock Kroger shows there is hope for traditional grocers looking to remain relevant in the digital age.
Kroger Chairman and CEO Rodney McMullen will have p