Ulta faces more allegations of reselling used makeup

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Ulta faces more allegations of reselling used makeup

By Gina Acosta - 02/26/2018
Ulta Beauty is reknown in the retail industry for its rewards programs and for inspiring loyalty among shoppers.

Ulta Beauty is facing more allegations of reselling used makeup, and now a former store manager has made the claims on CBS.

Former Ulta Beauty store operations manager Brittany Ludwig spoke to CBS News on camera and said she was pressured to "clean" lip products and eye shadows for resale. She also said shampoos, lotions, and other items in bottles were put back on the shelf.
 
She tells CBS some of that she did herself because higher-level managers pressured the stores to keep the dollar amount for damaged or returned goods down. 
 
"We had other managers come in from other stores and they were saying 'OK, yeah, you need to clean all these returns, you need to clean this, this is how you're going to get your numbers down,' and it was all a numbers game," she said. "I don't feel so great about doing it now, but at that time that's what I was told to do my job."

This is the first time the successful and fast-growing beauty retailer Ulta has been embroiled in a scandal.

The company with more than 1,000 stores in 48 states is facing two class-action lawsuits that claim employees repackaged products that were damaged or returned and then put them back on shelves.

Ulta Beauty is reknown in the retail industry for its rewards programs and for inspiring loyalty among shoppers.

Watch the CBS News interview with Ludwig here.

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