Walgreens helps customers find healthcare

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Walgreens helps customers find healthcare

By Mike Troy - 07/26/2018
Walgreens is improving access to health care via its mobile app and a network of nearly 10,000 stores.

To strengthen its role as a neighborhood healthcare destination, Walgreen has launched a new digital marketplace that helps customer locate a broad selection of local healthcare services.

Appropriately named Find Care Now, the digital platform and marketplace connects the company’s millions of mobile and online visitors to health care services at Walgreens nearly 10,000 stores and an initial list of 17 providers. Access to Find Care Now is available via Walgreens app which has been downloaded 50 million times and is used monthly by five million customers, according to the company.

The goal of the company's latest digital enhancement is to make it easier for customers to navigate and search for local and digital health care services, ranging from clinics, urgent care, telehealth, lab testing, physician second opinions, physician house calls and optical and hearing services in select markets.

“People expect accessible quality care that fits their busy lives, and this is another way in which we’re continually evolving our business to bring health care services closer to our patients,” said Richard Ashworth, Walgreens President of Operations. “Find Care Now is part of a series of innovations to offer a true omnichannel experience for Walgreens customers, as we work with others in the health care community to improve access to affordable health care services in the communities we serve.”

Find Care Now and what is expected to be a growing list of participating healthcare providers are seen offering services that can be an alternative to costly emergency room visits.

“Through market research, our customers showed they would welcome Walgreens as an online source of information about health care solutions and telemedicine,” said Giovanni Monti, vice president and director of healthcare innovation, Walgreens Boots Alliance, Inc. “By combining digital assets with our strong local footprint, Walgreens offers a unique and convenient model for patients to find care built around their needs. In addition, we have a growing number of provider health care collaborations and a product development roadmap that will soon add more valuable features to Find Care Now.”

List of providers participating in the intiative as of July 26, 2018 includes:

  • http://cts.businesswire.com/ct/CT?id=bwnews&sty=20180726005276r1&sid=tekg1&distro=nx&lang=en Advocate Health Care, Chicago
  • Baptist Health, Jacksonville, Florida
  • Community Health Network, Indianapolis
  • DermatologistOnCall, national online dermatology service
  • Florida Hospital, Orlando
  • Heal, on-demand doctor house calls in California, Washington, D.C. and Northern Virginia
  • LabCorp, lab testing and diagnostics
  • MDLIVE, national telehealth service
  • MedExpress Urgent Care, an Optum company and provider of neighborhood medical care
  • NewYork-Presbyterian Hospital in collaboration with Weill Cornell Medicine and Columbia University Irving Medical Center, New York
  • Piedmont Healthcare, Atlanta
  • Providence St. Joseph Health, including Providence Express Care in Portland, Oregon, and Swedish Express Care in Seattle
  • SSM Health, St. Louis
  • UHealth – The University of Miami Health System, Miami
  • Walgreens Healthcare Clinics
  • Walgreens Hearing
  • Walgreens Optical