Wayfair Appoints Global Head of Customer & Supplier Tech
Furniture and home goods retailer Wayfair has named Fiona Tan global head of customer and supplier technology. Tan joins the Boston-based company with more than 25 years of experience heading technology teams, including six years in executive leadership roles at Walmart overseeing technology and engineering. In her new role at Wayfair, Tan will drive the continued growth of Wayfair’s engineering organization while setting the vision and strategy for the development of systems and technologies that shape customer and supplier experiences.
“We are thrilled to welcome Fiona to Wayfair as she brings with her extensive experience, technical depth and proven ability to scale teams and technology amid considerable growth,” noted Jim Miller, the company’s chief technology officer. “We are confident that Fiona is perfectly positioned to take the lead in rapidly scaling the technology and platforms that will further solidify Wayfair as the premier destination for home for consumers and the go-to e-commerce platform for our supplier partners.”
“An unwavering customer focus and deep roots in building a strong culture of innovation has helped pave the way for Wayfair as the clear leader in home -- and it’s just the beginning,” said Tan. “I couldn’t be more pleased to join Wayfair as it takes advantage of the incredible market opportunity ahead, particularly during such a pivotal moment in the company’s growth trajectory. I look forward to being part of an incredible team and building upon this strong momentum as we continuously raise the bar in creating the best possible shopping experience for home.”
Before coming to Wayfair, Tan was SVP of U.S. technology at Bentonville, Arkansas-based Walmart, where she was responsible for innovation and engineering execution encompassing the retailer’s site, mobile app and all associate and merchant-facing technology across its e-commerce and stores business in the United States Her previous roles at Walmart included SVP of customer technology and VP of engineering. Her team also led technology strategy and operational excellence at Walmart Labs.
Prior to Walmart, Fiona held various leadership roles at Palo Alto, California-based Ariba, where she headed a global engineering organization responsible for the strategy, lifecycle, and delivery of the Ariba Commerce Network, as well as TIBCO software.
The Wayfair family of furniture and home goods sites includes Wayfair, Joss & Main, AllModern, Birch Lane, and Perigold. The company, which generated $11.5 billion in net revenue for the 12 months ended June 30, has operations throughout North America and Europe, and employs more than 16,200 people.