What consumers really want from customer service

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What consumers really want from customer service

By Gina Acosta - 07/18/2017

A new article in the Harvard Business Review details consumers' new expectations when it comes to customer service.

Technology has allowed companies to offer self-service, which costs less. But all of this technology related self-service has created a new challenge: As customers handle more of the simple issues themselves, front-line service reps get increasingly tough ones—the issues customers can’t solve on their own. And today’s service reps are struggling with these complex problems.

Read more about how to solve today's customer service challenges by clicking here.