What value-seeking shoppers want
A recent survey reveals what retailers should do to attract value-seeking consumers.
A new Valassis survey of more than 6,200 value-seeking consumers shows a fervent desire for coupons and deals – even if it means making a trip to a physical store.
“Understanding what consumers want ‘right now’ is crucial for a successful marketing campaign,” said Curtis Tingle, Chief Marketing Officer, Valassis. “Shoppers have more options of how, when and where to shop than ever before. The retail landscape is forever changed and will continue to evolve as online retailers explore a presence in brick-and-mortar stores.”
Virtual assistants are expected to play a role in how consumers save as the technology’s popularity increases. While voice-activated shopping is still relatively new, there’s an interest in utilizing it for savings opportunities. Of the 21 percent of respondents that own an in-home voice assistant device or smart speaker, 32 percent are interested in receiving coupons and discounts through those devices. This percentage is even higher among millennials (48 percent) and parents (42 percent).
According to the survey, when shopping for apparel, shoes and accessories, 96 percent of value-seeking consumers currently shop in-store. Of those, 77 percent plan to shop in-store just as much in the next year, and 15 percent plan to do so more. The top reasons cited for shopping at a physical store instead of online include being able to see or touch an item in person (70 percent); the immediate need for an item (66 percent); and ability to use more coupons and offers in-store vs. online (65 percent).
The research from Valassis continues to support the need for cross-channel campaigns, as they are more likely to inspire a purchase:
81 percent of respondents like brands to communicate coupons and offers in both print and online so they don’t miss savings.
74 percent said seeing an offer in both print and online captures their attention.
60 percent expressed that seeing an offer in both print and online makes them more likely to make a purchase.
The survey was fielded on redplum.com from May 15 through June 15, 2018. Findings are based on responses from 6,279 value-seeking consumers. This consumer survey has been conducted 10 times since 2008 with a focus on shopping and savings behaviors across a variety of product categories.
To read the entire report, click here.