Why the future of successful customer experience will include AI
What this means: As artificial intelligence (AI) receives the attention of the retail industry, it’s clear that its applications can impact almost every part of a retail organization. Using AI in merchandising decisions and trend forecasting could have a real impact on waste reduction and keeping pace with changing consumer preferences. At a time when the overall industry doesn’t have the speed or agility to anticipate and react to trends in a timely manner, AI could be an asset in getting products to market quickly and reacting to sales information in real time.
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