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What a mobile first supermarket looks like

​​​​​​​While U.S. retailers refine their click and collect strategies, delivering an omnichannel experience in other parts of the world can look very different.

Brick-and-mortar makes the grade in back to school shopping

As back-to-school season gears up, 89 percent of consumers say they plan to shop physical retail stores for their supplies.

How to make sense of an evolving retail industry

Retailers and suppliers looking to understand an evolving industry should follow the advice of Jim Whitman.


Physical stores are still faring well among younger shoppers, as long as they offer unique merchandise or discounts.

Walmart is investing in retail workforce education with a new $1.8 million grant to the National Immigration Forum.

Kroger is rapidly expanding its ClickList online ordering system across Tennessee and beyond.

Walmart has opened another massive fulfillment center, this time in Davenport, Fla., as part of the retailer's major e-commerce push.

Brian Cornell explains the reasoning behind the company's new short-term strategy, and offers thoughts on shopping trends and the Amazon acquisition of Whole Foods.

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What consumers really want from customer service

A new article in the Harvard Business Review details what consumers' new expectations when it comes to customer service.

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