The ability to pay without swiping or dipping – contactless payment – is poised to grow dramatically and the good news for retailers is many already have the hardware in place to further reduce friction for shoppers.
No retailer does everything right all the time, but Ulta Beauty is coming pretty close. The company is gaining share in every major category, seeing strong traffic and e-commerce growth and new store productivity is high.
Kroger can’t lay claim to being a growth company just yet, but continued progress on business model transformation initiatives dubbed Restock Kroger shows there is hope for traditional grocers looking to remain relevant in the digital age.
Retail Leader has an early Christmas gift for hard to please retailers who want to satisfy shoppers and improve operations. Hint: it involves artificial intelligence, pricing, promotions and profitability.