Digital Transformation Glossary: C
Cross-channel solution that processes customer data from various sources and creates meaningful insights.CARD ON FILE (COF)
A safe and secure way to store sensitive customer payment information for repeat purchases.CARD READER
A magnetic code reading device that is usually built into a register keyboard. When a credit card is passed/swiped through the wedge, the data is read into the machine.CHATBOT
Specially programmed robot that interacts with customers and simulates human conversation through artificial intelligence (AI).CLICK AND COLLECT
Hybrid e-commerce model that enables consumers to select items online and collect those items at a centralized collection point or in-store. Also known as BOPIS or BOPUS (buy online, pickup in store).CLOUD COMPUTING
Computing that relies on shared computing resources rather than having local servers or personal devices to handle applications.CLOUD POS (POINT OF SALE)
Web-based POS system that processes payments through the internet rather than on a local computer or servers.