'Hey Google, ask eBay'

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'Hey Google, ask eBay'

By Gina Acosta - 11/29/2017

EBay has rolled out a new version of its shopping app that uses the Google Assistant to help consumers get information on items, which they can then purchase on their mobile devices.

We are reimagining the shopping experience, using artificial intelligence to make it easier and more personalized," said Jay Vasudevan, Lead Product Manager at eBay. "Using AI, we are able to create a truly personalized shopping experience inspired by the service you’d expect in a traditional retail setting. By combining eBay’s breadth of inventory and unique selection, the eBay Shopping Assistant can create a shopping experience for virtually everyone. This is the inspiration behind some of the exciting work we are doing at the intersection of artificial intelligence, cloud computing and a new commerce service that’s available wherever shoppers are."

EBay is one of the first companies to take advantage of the developer options for Google's smart speakers.

"We are in the early stages of this new commerce frontier, but we are excited about the prospects of bringing the eBay shopping and selling experience closer to our customers’ everyday lives. AI has the potential to dramatically reshape online shopping with breakthrough merchandising and personalized shopping experiences. Paired with the power and reach of cloud computing, commerce can take place where and when you want it. And, when combined with eBay’s inventory and knowledge base, we see something really exciting and transformative: online shopping will be as easy as talking to a friend," Vasudevan added. 

Google Assistant is available on Google Home, Home Mini devices, as well as via Google Assistant apps on Android and iOS. Shoppers can talk to eBay on Google Assistant, including Google Home, in the U.S. and Australia, just by saying “Hey Google, ask eBay.”


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