Report: In-Person Experiential Spending on the Rise


U.S. consumers have begun spending on in-person experiences again, but the pull-back on general merchandise spending that is expected to coincide with it has not played out, according to a new report from The NPD Group — at least not yet.

Experiential spending reached 91% of 2019 levels at the end of 2021, but general merchandise retail spending remained elevated at 19% above pre-pandemic levels, according to The NPD Group. However, some diminished demand has been evident, with retail unit sales declining in nine of the first 10 weeks of 2022, when compared to last year. However, revenue rose more than 5% in four of the same 10 weeks.

“There is a cautious optimism in the air, as consumers embrace some newfound freedom from restrictions while not yet letting go of their pandemic ways,” said Marshal Cohen, chief retail industry advisor for NPD, in a release on the report findings. “If the pandemic’s trajectory continues moving toward an endemic status, people are likely to begin spending very differently.”

Consumers appear to be emerging from the pandemic lifestyle though not yet emerging from pandemic-era spending. Accessories, beauty, apparel and other categories are getting a boost from experiences, as consumers return to more in-person activities. However, even as consumers become less focused on at-home needs than they were over the past two years, sales of the products most popular through the pandemic continue to exceed pre-pandemic performance, including toys, small appliances, housewares and technology.

“Retailers and manufacturers need to prepare for the multiple directional shifts that are poised to occur,” Cohen said in the release. “Beyond the growing pressure on retail sales, as consumers redirect more spending toward experiences and the looming sales comparisons of the past two years, political unrest, economic challenges and consumers’ financial well-being can all create substantial distraction and retail disturbances.”