Adapted from "Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People" (McGraw-Hill)
Before we examine the adaptive and progressive strategies Starbucks designed to ensure that the brand stays relevant, let's take a moment to look at one o
When it comes to mobile wallets, many grocery shoppers and retailers are talking the talk, and a few are beginning to walk the walk.
Digital or mobile wallets are plastic cards and smartphone apps that offer stored value and conventional credit and debit cards, often for more than one retailer.
Ask, don't tell.
Those simple words might do more for a company's retention rate than boosting compensation or adding an expensive perk, experts say.
Asking workers for their input isn't just common courtesy or common sense. It's been shown to boost employee engagement.
Few high-school students aspire to become frozen food or produce managers. Usually, this happens by default. Unable to or uninterested in attending college, these young adults take whatever job they can.
When Jewel-Osco recently dropped self-serve checkout lanes in some of its stores, it cited "company culture" as one of the reasons.
"Skipping the cashier-customer contact does not reflect the culture we try to create," said spokeswoman Allison Sperling.
Twenty years ago, &quot
Many CPGs and retailers recognize that social media is a powerful way to engage their customers. The truth is, though, that merchant-to-customer communication is just the tip of the iceberg when it comes to leveraging social media.
As I was watching the Chicago Bears in their come-from-behind win over the Minnesota Vikings a few weeks ago, I could see clear evidence that the new coaching staff and its restructured game strategy was working.
That raised the question: Whether it's football or a retail business, why do some
The heavy competition among retailers is moving north to Canada.
As more U.S. retail channels battle for American consumers' limited grocery dollars, the leading chains are expanding north of the border, where fewer players have served the market.
The push for retailers to develop their own mobile apps or work with a third party to do the same is nothing new. However, many questions still remain about how these apps can best be used by grocery retailers and shoppers.
CPG marketers must start looking at the competitive landscape differently, extending their presence to engage consumers across all, not just home-based, eating occasions, according to IRI's new Times & Trends Report, "How America Eats: Capturing Growth with Food on the Run."
Jungle Jim's International Market has taken the term "destination shopping" to a whole new level.
Billed as a place where customers can find "A World of Food, Fun & Adventure," the company's two locations–the flagship store in Fairfield, Ohio, and the Eastgate store in Cincinnati&ndas
A collection of news, articles and other featured content about September / October 2013.