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What consumers really want from customer service

A new article in the Harvard Business Review details what consumers' new expectations when it comes to customer service.

Video exclusive: Retail Leaders discuss digital future

Senior executives from Oracle, Starbucks A.T. Kearney, SAP, Nielsen and other top companies spoke with Retail Leader about the future of retail at the FMI Midwinter Executive Conference.

Enabling retailers to improve relevance of offerings to consumers

Four traits characterize a high-performing CEO, according to Elena Lytkina Botelho, leader of an extensive 10-year study called the CEO Genome Project.

Retail Leader Editor-in-Chief Mike Troy talks with Chris Morley, president of Nielsen USA, about new consumer research that presents a big opportunity for retailers.


Retail Leader Editor-in-Chief Mike Troy discusses shopper data with FMI SVP Mark Baum.

The CEO of Bristol Farms, a grocery chain in Southern California, talks about how fresh, prepared food is a mainstay in his stores.

Joan Driggs of Progressive Grocer talks with Jim Holbrook of Daymon Worldwide about private label. 

Mike Troy, Editor-in-Chief of Retail Leader, talks with Randy Burt of A.T. Kearney about consumer trends for retailers and suppliers to watch for.

A five-year journey of growth: A conversation with Tim Lowe, Lowe’s Foods

Mike Troy, Editor-in-Chief of Retail Leader, speaks with Bernard Goor, VP of Retail, Consumer Goods, Oil & Gas and Natural Resources Industries at Oracle Corp., regarding transformation in retail.

Seventy-four percent of moms admit to swearing in front of their kids. We enlisted mother, author and swearing expert, Melissa Mohr, Ph.D., to suggest some kid-friendly alterna-swears for moms everywhere to make things right. And if they don’t, there’s always Kraft Mac & Cheese.

Retail Leader Editor-in-Chief Mike Troy talks with Alexander Gillett, CEO of HowGood, about new trends in sustainability.

Using data to optimize merchandising

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