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01/06/2022

Walmart Ramps Up In-Home Grocery Delivery

Walmart is expanding its in-home grocery delivery business, hiring thousands of drivers and reaching millions more Americans.
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inhome delivery

The service, InHome, enables Walmart to deliver customers’ orders directly inside their homes or garages and pick up returns. The retailer is massively scaling up the service, which it launched in 2019, by increasing its reach from 6 million homes to more than 30 million U.S. households by the end of the year.

As part of its expansion, Walmart announced it is hiring more than 3,000 associate delivery drivers and building out a fleet of all-electric delivery vans.

“We’ve been operating InHome in select markets over the last two years and have found it is a perfect solution for customers who want to live their lives without worrying about making it to the store or being home to accept a delivery,” said Tom Ward, senior vice president of last mile at Walmart U.S. “Identifying ways to help our customers save time and money is our purpose, and nothing showcases that better than InHome delivery, which is why we’re excited to bring the convenience of InHome to even more customers in 2022.”

InHome utilizes highly-trained associates to deliver groceries directly into customers’ kitchens or garage refrigerators. Returns can also be picked up from the service. Customers can access the service by signing up and making an order on the Walmart app and selecting InHome as their delivery option. Associates use a one-time code to enter the customers’ homes through the InHome app, which pairs with smart entry technology. Associates also wear cameras on their vests that record the entire delivery process, while the app keeps customers up to date on the progress of their orders.

The InHome service costs $19.95 per month, or $148 per year. The service does not have other fees and also includes tip, which is built into the membership price. Customers can also purchase a new smart lock from InHome for $49.95.

Walmart’s move to hire 3,000 new delivery drivers comes as the retailer has set a goal to operate a zero-emissions logistics fleet by 2040. Walmart currently has a growing infrastructure of 1,369 EV charging stations at stores and clubs in 41 states. 

To attract new talent for the roles, Walmart has touted delivery drivers receive an extra $1.50/hour compared to most current store roles. Associates also qualify for Walmart’s total rewards and benefits plans, including medical, vision and dental insurance, 401(k) matching, paid time off, no-cost counseling and access to a free college degree, with Walmart paying for 100% of tuition and books through its Live Better U program. InHome drivers also receive in-depth training, both in-person and using virtual reality.

“This new role is yet another example of how technology is enabling us to offer new career opportunities that just didn’t exist a few years ago,” said Julie Murphy, executive vice president and chief people officer of Walmart.