Walmart relies on JDA for labor scheduling

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Walmart relies on JDA for labor scheduling

By Mike Troy - 08/05/2019
Girish Rishi, CEO of JDA Software.

JDA Software is powering Walmart’s workforce management efforts, the companies revealed recently, well after the solution was installed ahead of the holiday’s last year. Managers save time in manually editing and creating schedules and have real-time visibility into schedules on a daily and weekly basis, according to the companies. Those are important considerations when more than one million schedules and roughly 4,600 stores, many of them around the clock operations, are involved.

“Our goal has always been to exceed customers’ expectations when they shop and having our associates in the right place at the right time is the cornerstone to enabling that seamless experience every time,” said Rory Graham, Senior Director Workforce Management, Walmart. “Our collaboration with JDA has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”

The solution also resolves what had been a thorny issue for Walmart and is a common criticism of retail – the lack of visibility into future schedules. By creating shifts designed for coverage during peak shopping hours, as well as respecting Walmart associates’ desire for consistent, predictable work hours, the schedule is optimized for customers and for associates, to help ensure satisfaction for workers and shoppers alike, the companies said. The system supports flexible, labor demand-based scheduling, as well as Walmart’s “core hours” program, where associates have a core hour schedule and work the same weekly shifts for at least 13 weeks, giving that associate a consistent schedule and the ability to plan their lives around work.

“Walmart has put a stake in the ground with an advanced workforce scheduling system that expertly adapts to store – and associate – needs. We look forward to supporting their journey in the years to come,” said JDA CEO Girish Rishi.

Walmart talked openly about the benefits of its new scheduling system ahead of the holiday season last year but did not reveal JDA Software as the provider. Technology providers are often restricted from identify retailers who may be deriving benefits from usage of their solutions.